ITA CODE OF ETHICS

The Information Technology Association of SA has as a prime objective the promotion of consistent standards of professionalism and service in the information technology industry.  Specifically, all members of the Association are committed to act in a professional manner in their relationships with their customers,

their employees, fellow members and the public.  Members of the ITA warrant that they will:

CUSTOMERS

• At all times conduct business professionally and ethically and fulfil all agreements in good faith.

• Accurately represent their experience and capabilities and those of their employees or agents.

• Accept responsibility for assisting customers to effective information technology solutions.

• Offer for sale only goods or services for which they have the trading rights or ability to supply.

• Express clear and precise information in advertisements and statements issued to the media and, in agreements, avoid terms, which may be misleading or misunderstood.

• Disclose to prospective customers any particular interest, which they may have in goods or services, which they recommend.

• Treat as confidential all information learned about the business of a customer and to provide proper security for confidential information, records, documents and programmes.

• Comply with all applicable laws, copyrights, legislation and regulations in South Africa.

EMPLOYEES

• Provide good and safe working conditions, scope for job satisfaction and equal opportunities.

• Provide the opportunity for all employees to improve their skills and technical competence.

• Impress upon and remind employees of the confidential nature of the customers’ material and information.

• Insist upon professional behaviour and a high standard of service to customers.

• Ensure that employees are acquainted with this code.

FELLOW MEMBERS

• Recognise that disparagement of other members of the industry is unbusinesslike and damaging to the reputation of the entire industry.

• Refrain from recruiting employees for the purpose of obtaining trade secrets or contracts.