Main Body (20)
Central to the principle of producer responsibility is to ensure that a consumer can return end of life electrical and electronic products (e-waste) at no cost for recycling. It is essential that the producers be central to any legislation or plan as they will fund their market share of the appropriate environmental management and treatment of e-waste.
All parties and stakeholders, (local and global producers, importer, retailer, distributor, operator, consumer, refurbisher, recycler, government etc.) should play their part in the establishment of a sustainable solution for e-waste. This will help avoid ‘free riders’ and will result in long-term environmental and societal benefits.
A sustainable solution should ensure a level playing field between all actors in the value chain and encourage healthy competition within the e-waste recycling sector. There is a need to regulate the recycling activities but it should not create trader barriers, discriminate against organisations, companies or products.
The direction of the affairs of the ITA between General Meetings are vested in an Executive Council consisting of not less than 12(twelve) or more than 20(twenty) members of the ITA with a non-voting Honorary Treasurer, all of are elected at the Annual General Meeting of the ITA on nomination by any member in good standing present at the meeting and voted upon by ballot or show of hands. In addition, for the duration of their period in office, Chairpersons of Divisions or Special Interest Group shall be members of the Executive Council. Elected members of the Executive Council shall, hold office until the next Annual General Meeting and be eligible for re-election on termination of their period of office.
Business Connexion (Pty) Ltd
Bytes Technology Group
KTS Technology Solutions
Paracon SA (Pty) Ltd
PKF BEE Solutions (Pty) Ltd
SA Payroll Association
SAP South Africa (Pty) Ltd
SAS Institute South Africa
Tricruit 2000 Recruitment Specialists
WASTE NOT, WANT NOT... THE e-WASTE SITUATION IN SOUTH AFRICA
What you will find on this page:
- A contact list of ITA Members involved in the recycling and refurbishing of end-of-life electronic- and electrical goods.
- What is e-Waste?
- Interesting news from WWF - Sustainability in the ICT Sector and "The First One Billion Tonnes of CO2 Reductions from ICT Solutions"
- A load of old rubbish? Where to take your sorted household waste...
- Why is e-Waste considered hazardous waste?
- So what now? Where can my computer go to retire?
- Who is Responsible?
- What is the ITA e-Waste initiative all about?
- The Process...
- I want to know more!
Where do I take my unwanted electronic, electrical and IT equipment?
Feel free to contact any of the following e-Waste Recyclers that have registered with the ITA and subscribe to the ITA Code of Ethics:
|RECYCLER||CONTACT PERSON||CONTACT DETAILS||Links to WEBSITE and slide show|
|Sindawonye||Alwyn Bester||082 806 6845 firstname.lastname@example.org||www.nfshred.com|
|Global e-waste Solutions||Colleen Mossman||083 745 8022 email@example.com||www.globalewastesolutions.com|
|DESCO Electronic Recyclers||Costa Airaga||(011) 979 3017 firstname.lastname@example.org||www.desco.co.za|
|Computer Scrap Recycling||Johan Combrinck||082 555 4513 email@example.com||www.computerscraprecycling.co.za|
|Xperien Asset Recovery Management||Wale Arewa||083 277 9020 firstname.lastname@example.org||www.xperien.com|
|Pikitup (all Pikitup garden refuse sites in Johannesburg are now e-waste collection sites!)||Maserame Matiwane||
082 855 9364 email@example.com
|Reclite SA||Patricia Webb||082 492 7356 firstname.lastname@example.org||www.reclite.co.za|
|Sylvara Technologies cc||Willy Kriel||083 601 2775 email@example.com||www.sylvara.co.za|
|UNiROSS Rechargeable Batteries||Michael Rogers||083 453 4132 firstname.lastname@example.org||www.uniross.co.za|
|Rentworks||Cahl van Wyk||083 445 2414 email@example.com||www.rentworks.co.za|
|Computers Unlimited||Dave Outram||011 708 4029 firstname.lastname@example.org|
Queries regarding the e-Waste projects can be directed to:
e-Waste Project Co-ordinator
What is e-Waste?
e-Waste or WEEE (Waste from Electrical & Electronic Equipment) is the waste that is generated when an electrical or electronic item has reached the end of its useful life and needs to be disposed of.
Interesting news from wwf - sustainability in the ict sector
"WWF is working globally with the ICT industry to identify and pursue the contribution of this sector to a more sustainable economy and way of life: http://www.panda.org/ictWe are involved in global alliances around improving ICT energy efficiency: http://www.climatesaverscomputing.org... but are particularly keen to promote a change from a view of sustainability as a risk-issue to one of opportunity: http://www.panda.org/news_facts/publications/ict/information_technologies_climate_change/index.cfm We invite the SA ICT industry to participate in work to quantify the potential of this sector locally." Download - "Identifying the First Billion Tonnes of CO2 Reductions using ICT Solutions" A LOAD OF OLD RUBBISH? WHERE TO TAKE YOUR SORTED HOUSEHOLD WASTE... Why aren't we separating our glass, plastics and biodegradable produce out of habit? In may countries it is law to recycle - but not here. But that does not mean you shouldn't do your bit. Start by separating your rubbish yourself. Then contact the right people in your area...
- Paper and Glass. You can drop it off at your local recycle bins, usually in the parking lot of supermarkets. See www.paperpikup.co.za for ones in your area.
- Paper. Call Sappi on 0860 221 330, or in Gauteng and Durban call Mondi Recycling on 0800 022 112, or 021 931 5106 for Cape Town. You can also call Nampak Paper Recycling on 011 974 1965.
- Cans. See www.collectacan.co.za for info on where to drop your cans off to be recycled, and a list of organisations that recycle cans.
- Vegetables and Garden Waste. Create your own compost heap at home! For more information visit www.health24.com.
- Recycling Services. The Abundance Yoga and Holistic Centre in Cape Town started a recycling initiative where for R20 - R40 a month (depending on where you live), they will collect all your recyclables once a week. You just put it out in a strong rubbish bag and they'll do the rest. Contact them on 021 674 2497.
- General Recycling Info. Call the Durban Solid Waste Recycling office on 031 302 1665, Pikitup in Johannesburg on 011 712 5200 or www.pikitup.co.za, City of Cape Town Waste Management Department on 021 487 2479. Also visit the National Recycling Forum website on www.recycling.co.za for more information.
If you know of any other recycling initiatives, please drop us an e-mail on email@example.com. Happy Recycling!
I can just dump it on a landfill site, right? WRONG!! e-Waste is considered hazardous waste! e-Waste is both valuable as a source for secondary raw material and TOXIC if treated and discarded improperly. Rapid technology change, low initial cost and even planned obsolescence have resulted in a fast growing problem around the globe. e-Waste is of concern largely due to the toxicity of some of the substances if processed improperly. The following toxic substances are typically found in computers and other electronic equipment:
- Arsenic is a poisonous metallic element which could lead to various diseases of the skin and decreased nerve conduction velocity that could cause lung cancer.
- Barium is a metallic element found in fluorescent lamps that forms a poisonous oxide when in contact with air. Short-term exposure to barium could lead to brain swelling, muscle weakness, damage to the heart, liver and spleen.
- Beryllium has been classified as a human carcinogen since exposure to it can cause lung cancer.
- Brominated Flame Retardants (BFR's). The three main types of BFR's used in electronic and electrical equipment are Polybrominated Biphenyl (PBB), Polybrominated Diphenyl Ether (PBDE) and Tertrabromobishpenol-A (TBBPA). Combustion of halogenated case material and printed circuit boards at low temperatures releases toxic emissions including dioxins which can lead to severe hormonal disorders.
- Cadmium components may have serious impacts on the kidneys. It is absorbed through respiration and taken up with food.
- CFC's are compounds composed of carbon, fluorine, chlorine and sometimes hydrogen. It accumulated in the stratosphere and have a deleterious effect on the ozone layer.
- Chromium and its oxides are widely used because of its high conductivity and anti-corrosive properties. Chromium VI is easily absorbed in the human body and can produce various toxic effects within cells.
- Lead is the fifth most widely used metal after iron, aluminum, copper and zinc. It is commonly used in the electrical and electronics industry as solder, lead-acid batteries, electronic components, cable sheeting, in the glass of CRT's etc. Short term exposure to high levels of lead can cause vomiting, diarrhea, convulsions, coma or even death.
- Mercury is one of the most toxic, yet widely used metals in the production of electrical and electronic applications and could cause brain and liver damage if inhaled or ingested.
- Polychlorinated Biphenyls (PCB's) are a class of organic components used in a variety of applications, including electrical fluids for capacitors and transformers and could cause cancer in animals and other serious health defects.
- Polyvinal Chloride (PVC) is the most widely used plastic and is classified as hazardous because it contains up to 56% chlorine which when burned produces large quantities of hydrogen chloride gas that could lead to respiratory problems when inhaled.
- Selenium. Exposure to high concentrations of selenium causes selenosis characterized by hair loss, nail brittleness and neurological abnormalities.
So, what now? Where can my computer retire? (for a list of e-waste recyclers affiliated with the ITA go to the top of the page) Reduse, Refurbish and Recycle are the three R's that form a key element of the waste minimization effort. It promotes the reduction of waste in the design phase, reusing or refurbishing goods instead of simple disposal and lastly the environmentally sound recycling and/or disposal of waste.
The Department of Environmental Affairs and Tourism has put together a National Waste Management Strategy that will culminate in the Waste Management Bill which will control all aspects of the flow of waste. One of the cited intentions is to reduce the flow of recyclable and hazardous waste streams into landfills.
Who is responsible?The National Environmental Management Act (Act 107 of 1998) (NEMA) provides the framework for integrating good environmental management into all development activities through the principles that refer to avoidance of pollution, waste reduction, re-use, recycling, “polluter-pays-principle” and extended producer responsibility. As a consumer it is your responsibility to ensure that used equipment is not included in residential waste. (For more detailed information on applicable legislation contact the ITA).
What is the ITA e-Waste Initiative all about? For centuries business was done without consideration for the environment. This resulted in damage to natural resources. However, environmental issues have become a matter of public concern and as knowledge regarding environmental damage has become more complete, the pressure to change our current behavior has increased. Much of this pressure has been targeted towards industry, which is often identified as a major source of pollution. These days’ companies have to respond to a wide range of environmental pressures. The unfortunate truth is environmental concerns have the capacity to affect both the short- and long-term health of each firm, as no firm is immune to environmental risk. Traditionally, environmental issues were viewed as a constraint to businesses, but the business community has now realized that efficient management in the environmental arena can benefit the entire company and open new opportunities for increased profit through improved production and operating efficiencies, reduced liability exposure, increased competitiveness and from a generally enhanced corporate image. Organisations are definitely developing a new green mentality and we are on the verge of an “environmental revolution”. To this effect the ITA, a non-profit body representing the Information, Communication and Technology (ICT) Industry, stands at the threshold of a new era in its endeavors to guide its members and industry partners to implement environmentally sound solutions that will ultimately address the growing e-Waste problem in South Africa. The ultimate aim of the ITA e-Waste initiative under the banner of the “ITA Recycling Guarantee” is to contribute to strategies aimed at reducing global warming, to improve the living conditions for local residents based on better managed waste streams, resource protection, reduced health risks and an improved economic situation. The ITA is working closely with the Swiss State Secretariat for Economic Affairs (SECO) which mandated the Swiss Federal Laboratories for Materials Testing and Research (EMPA) to study the situation of e-waste recycling in developing and transition countries, of which South Africa is one of the partner countries. The South African “Knowledge Partnership and Capacity Building Project” is one of three projects world-wide, and the focus locally is on the development of viable business models which ensures e-waste recycling adds to job creation and poverty alleviation while remaining in line with the waste minimization efforts of the government and international treaties such as the Basel Convention. Information contained in this booklet is a direct result from this partnership. The following principles will guide us in the implementation of an environmentally sound e-Waste Management System in South Africa:
- RESPONSIBILITY. Manufacturers/importers need to commit to the recycling of their products and ensure that the recycling solution operates smoothly.
- SIMPLICITY. Foremost the consumer, but also traders, manufacturers and recyclers, must master e-Waste recycling.
- RELIABILITY. Crucial steps in the recycling chain require independent, trustworthy control.
- LIQUIDITY. If the market value of the recycled material can’t pay for the process, additional funds have to be introduced, such as the Advance Recycling Fee on new equipment that allows for their return free of charge.
- Producer responsibility.
- Nationwide acceptance.
- Controlled recycling.
- Secured financing.
- Consumers must return disused end-of-life electronic and electrical equipment to retailers, manufacturers or importers. When the system is implemented, the consumer will be able to hand in end-of-life equipment at points of sale, authorised collection centers or make arrangements for collection via the ITA.
- Manufacturers and importers must take back their brands from retailers and consumers.
- Recyclers must guarantee non-polluting recycling processes and obtain necessary licenses.
You can also visit www.e-waste.org.za, the official website of the e-Waste Association of South Africa, our partner in this initiative.
THE ITA HOLDS MEMBERSHIP OF THE FOLLOWING BODIES
BUSINESS UNITY SOUTH AFRICA (BUSA)
Business Unity South Africa (BUSA) was created in October 2003 through the merger of the Black Business Council and Business South Africa. It began operating in January 2004. The merger created the first truly unified organisation for business in South Africa. BUSA represents South African business on macro-economic and high-level issues that affect it at the national and international levels. Our function is to ensure that business plays a constructive role in the country’s economic growth, development and transformation and to create an environment in which businesses of all sizes and in all sectors can thrive, expand and be competitive.
World Information Technology and Services Alliance (WITSA)
The World Information Technology Services Alliance (‘WITSA”) is the leading voice of the global ICT industry. WITSA is a consortium of over 70 national ICT industry associations with members representing more than 90 percent of the world ICT market.
WITSA was founded in 1978 under its original name - World Computing Services Industry Association - by a group of 30 individuals with the objective of understanding how trends and government regulations impact the social economic development of the global ICT industry.
WITSA was incorporated in 1998 in the Commonwealth of Virginia within the United States of America. As the leading recognized voice of the global ICT industry, WITSA is dedicated to:
Advocating international public policies that advance the industry’s growth and development;
Facilitating international trade and investment in ICT products and services through our global network of contacts;
Promoting industry cooperation and strengthening our national associations through the sharing of knowledge, experience, and critical information;
Publishing global ICT research to shape the industry;
Hosting WITSA’s signature events - World Congress on Information Technology (WCIT) and Global Public Policy Summit (GPPS); and
Organizing Global ICT Excellence Awards to recognize outstanding ICT users.
Confederation of Associations in the private Employment
The Confederation of Associations in the Private Employment Sector (CAPES) is a section 21
company, an industry association representing the interests of the Temporary Employment Services (TES) industry. The need to form a unified body to engage in macro-level activities, to proactively lobby government and regulators and challenge adverse legislation around the future of TES, or labour broking as it is commonly referred to, brought about the need to collaborate with other associations and stakeholders within the TES industry and create a unified voice and face for the industry. With this focus, Capes was formed in 2002 with the four key staffing associations as its members – the Association of Personnel Services Organisation of SA (APSO), the Constructional Engineering Association of SA - Labour Brokers Division (CEA-LBD), the Association of Nursing Agencies of SA (ANASA) and the Information Technology Association (ITA). Capes has 10 corporate members who subscribe to the association’s code of practice and ethics, playing a pivotal role in the professionalizing of the labour broking industry and the promotion of decent work as subscribed by the ILO
Click on the links below to find out more about our partners...
Computer Society of South Africa (CSSA) - www.cssa.org.za
Electronics Industry Forum (EIF) - www.eif.org.za
ISETT SETA - www.isett.org.za
SACF - www.sacomforum.org.za
EMPA - www.empa.ch
eWasa - www.e-waste.org.za
DTI EGS Forum - www.thedti.gov.za
SANGONeT - www.sangonet.org.za
Proudly South African Campaign - www.proudlysa.co.za
SAVANT (dti Initiative) - www.savant.co.za
Innovation Hub - www.innovationhub.co.za
Technium Challenge - www.technium.co.uk/challengesouthafrica
World Wildlife Fund - www.wwf.org.za
DTI Grants - EMIA Export, Marketing & Investment assistance
The ITA hosts regular Networking Events and Workshops for its members. These events provide our members, both corporate and SMME's, the opportunity to forge new business relationships and share knowledge and skills. Make sure you diarise the next event...
We are currently finalising our Events Calendar for 2012...please visit us again ...
ITA’S 13TH ANNUAL GOLF DAY…….the Challenge is on!
Date: 7th of December 2012
Venue: Kyalami Country Club
Tee Off: starts @ 11h30
Stake your Claim: A selection of Branding opportunities available
To Enter and for Further details:
Contact: Nisha Pillay
Tel: (011) 312-3040/50
Cell: (082) 398 3891
|When||What||Where||I want to know more|
|22nd - 23rd April 2010||Launch of the ITA's Inaugural Annual Conference and Exhibition||Gallagher Estatefirstname.lastname@example.org|
"USING INNOVATION AND ICT TO BUILD TOMORROW'S SOUTH AFRICA"
A two day conference to bring you up to speed on the use of innovative technology and how it can transform lives, support economies, promoting increased productivity and performance to meet the objective of "Building tomorrow's South Africa".
The American Chamber of Commerce (AMCHAM)
The Black Information Technology Forum (BITF)
Media Partner IT Web
Background and rationale
Despite real progress on many fronts, there remains a dramatic disparity in levels of human development. The international community has agreed on key development goals which should be reached by 2015, halving the number of people living in poverty, providing universal primary education, improving health and sanitation, combating HIV/AIDS, enhancing the empowerment of women, reversing the loss of environmental resources.
Over the last decade, information and communication technologies (ICT) have been increasingly used to achieve development goals. Developing countries, including poorer ones, have enjoyed rapid technological progress to help pull millions of people out of poverty. ICTs help transform economic and social activities for companies, governments and citizens.
South Africa is also feeling the effects of the current world economic recession with increased retrenchments, lower productivity and decreased spending. Government priorities are to focus on education, jobs, health, rural development and safety and security. Together with corporate and other institutions it is focusing on improving service delivery in education, health and social services, creating employment and community development. An important focus is on developing a skilled workforce that will support economic growth and job creation.
This conference focuses on the use of technology and how it can transform lives, support economies and service delivery, focusing on Government's priority programmes:
Education - Expanding education opportunities through technology and training
Crime and Corruption
This two day conference will unpack these issues by bringing together a number of industry leaders to chart the way forward.
The conference will facilitate open and robust discussion on all economic, social and business and technology issues.
click here to view the programme
click here to view our speaker and panellist profiles
Friday 23rd April 2010
A range of sponsorship opportunities are available
Make sure to diarise the following NOT-TO-BE-MISSED CONFERENCES AND SEMINARS endorsed by the ITA!
(For a list of ITA hosted Networking Events click here)
When What Where I want to know more
26 - 28 May 2008 IT Governance and Strategy Conference Johannesburg www.iqpc.co.za
To list your event here, please contact us!
The ITA stands at the threshold of a new era for the local Information, Communication and Technology (ICT) Sector. This representative body, together with its membership and industry partners, is poised to play a crucial role in the growth and development of the sector, as well as serving as a credible, effective channel of communication between various stakeholders.
To this effect, ITA members initiate issues, which need attention at international and national governmental, NGO, para-statal and business level. Currently we are actively involved in addressing the following issues:
ISETT SETA Representation - The ITA has three representatives from our members on the ISETT SETA Board to ensure that there is a constant flow of credible feedback and that the input received from our members are tabled.
Nicole Sekelani +27 11 315 1319
Chairman: Dali Mpofu
For more information visit www.ictcharter.org.za
All of us in the IT Sector are affected by the SABS Levies, which are imposed upon our products, in one way or another. The formulation of the various levies are compiled by the SABS and they then have a series of discussion workshops with relevant Stakeholders, prior to them finalizing the levy and submitting them to the Department of Trade and Industry, for final ratification.
The ITA is currently the only recognised representative body for the ICT Sector at these quarterly workshops and through this active participation we are able to provide our members with regular feedback and also raise important issues on their behalf. We call upon any of our members that wish to be part of this process, or that have any issues that they would like us to address, to please the ITA offices.
Important Documentation Received from SABS:
Please find attached the Release form. The form is available at the SABS and is for the use of companies where the product they are importing does not have an LOA and the company need to obtain a LOA. The container will be stored in a warehouse and the product not to be sold until the LOA is obtained.
For detailed information regarding the form, please contact Mr. Cameron Ngwenya on 012 428 6974.
The change in tariff regime can be summarized as follows:
1. Previously all PC monitors were classified under tariff heading 8471.60 of the Harmonized Commodity Description and Coding System (“HS”), on account of the fact that the older technology allowed for these monitors to be fitted only with data inputs, such as 15 pin D-sub connectors.
2. With the change in technology and use of personal computers (gaming, home entertainment, etc), the manufacturers of these flat panel monitors started fitting the monitors with video inputs, e.g. S-video, DVI, etc, in addition to the data inputs.
3. As a consequence of these monitors being fitted with video inputs, the South African Revenue Service (“SARS”) determined that such monitors are no longer exclusively or principally used with automatic data processing machines, and determined that such monitors be classified in tariff heading 8528.59.10 as video monitors, as provided for in the HS Explanatory Notes for tariff heading 8471.60 (prior to 1 January 2007) and tariff heading 8528.51 (from 1 January 2007).
THE CONSEQUENCE OF THE CHANGE IN THE TARIFF CLASSIFICATION
The effect of SARS’s determination is that it is now seeking to recover approximately 35% of customs duty retrospectively for two years from all importers who cleared PC monitors with video inputs as PC monitors under tariff heading 8471.60 (before 1 January 2007) or 8528.51 (after 1 January 2007), which was free of duty.
WHAT ARE THE OPTIONS?
The Customs and Excise Act, No 91 of 1964 (“the Act”) does, however, provide for a full rebate of customs duty on imported video monitors, provided that, at the time of entry of the goods, importers have in their possession a certificate from the SABS confirming that the monitors have a resolution of more than 600 lines. The rebate provision in question is rebate item 460.16 of Schedule No 4 to the Act.
The use of the rebate item will still result in zero customs duty being paid, and takes care of the importers’ liability going forward.
With regard to the two year retrospective liability for duty on PC monitors fitted with video inputs, a different approach needs to be taken, as a result of the following:
1. The SABS does not, as a rule, issue the resolution certificates retrospectively. Therefore, if the resolution certificates are obtained from a current date, they cannot be applied to previous imports;
2. If the SABS could be convinced to issue such certificates retrospectively, in order to utilize the rebate item retrospectively, previous duty paid (“DP”) bills of entry would have to be changed to general rebate (“GR”) bills of entry. The process for such an amendment is clearly prescribed in the Act, which requires that the DP entries be substituted with GR entries. However, such substitution may only be made within a period of six months from the date of the DP entry, which essentially means that substitutions in the present instance can only be made for imports of the last six months. This still leaves a liability for customs duty for a period of 18 months.
In view of the above, we propose that SARS be approached at the highest possible level with a request that the customs duty payable on all previous imports of PC monitors with video inputs should not be demanded from the importers. In this regard we further propose that any such submissions to SARS should be made by/on behalf of the ITA as a representative body of the industry rather than by/on behalf of individual importers.
It is also conceivable that certain technical arguments could be developed with regard to the classification of the monitors, which should also resolve this issue.
ENGAGEMENT AGREEMENT ITA/KPMG: TRADE & CUSTOMS CONSULTANCY SERVICES
We are pleased to confirm the arrangements for KPMG to provide consulting services to the IT Association (“the ITA”) as set out in the attached engagement letter (“the engagement letter”), including the anticipated scope of the work to be performed and the estimated fees to be incurred in rendering the necessary services.
SCOPE OF ASSISTANCE
KPMG will advise the ITA on its legal position regarding any retrospective claims for customs duties, VAT and penalty amounts as a consequence of the South African Revenue Service’s (‘SARS”) reclassification within the Harmonized System of flat panel (LCD and plasma) PC monitors, video monitors and televisions.
KPMG will research and develop technical arguments with a view to the reinstatement of the previous status quo with regard to the classification of monitors traditionally imported for sale and use with data processing machines.
KPMG will then engage SARS and the South African Bureau of Standards with the view of limiting the effect of SARS’ reclassification of the products in question to future importations of such goods, and to avoid the retrospective implementation of the re-classification.
Where and when required, KPMG will meet with SARS and SABS, and will make written representations to SARS/SABS to formalize any proposed methodology to resolve the matter and obtain the desired outcome, i.e. the limitation of the retrospective implementation of the re-classification.
One of the many functions of the ITA is lobbying and negotiating at government level on behalf of its members and to this effect we have undertaken to coordinate all parties affected by this change in tariff classification to enable KPMG to present a collective argument to SARS and SABS. If you are interested in receiving updates on this initiative contact (email@example.com)
ICT HOUSE (Unit 3)
546 16th Road
PO Box 6697
0861 111 350
(086) 693 3783
|General Manager||Nisha Pillay|
|(Events, Membership, PR & Marketing)||
|Finances (Debtors ; Creditors & Invoices) - Sue Gornall|
The Information Technology Association of SA has as a prime objective the promotion of consistent standards of professionalism and service in the information technology industry. Specifically, all members of the Association are committed to act in a professional manner in their relationships with their customers,
their employees, fellow members and the public. Members of the ITA warrant that they will:
At all times conduct business professionally and ethically and fulfil all agreements in good faith.
Accurately represent their experience and capabilities and those of their employees or agents.
Accept responsibility for assisting customers to effective information technology solutions.
Offer for sale only goods or services for which they have the trading rights or ability to supply.
Express clear and precise information in advertisements and statements issued to the media and, in agreements, avoid terms, which may be misleading or misunderstood.
Disclose to prospective customers any particular interest, which they may have in goods or services, which they recommend.
Treat as confidential all information learned about the business of a customer and to provide proper security for confidential information, records, documents and programmes.
Comply with all applicable laws, copyrights, legislation and regulations in South Africa.
Provide good and safe working conditions, scope for job satisfaction and equal opportunities.
Provide the opportunity for all employees to improve their skills and technical competence.
Impress upon and remind employees of the confidential nature of the customers’ material and information.
Insist upon professional behaviour and a high standard of service to customers.
Ensure that employees are acquainted with this code.
Recognise that disparagement of other members of the industry is unbusinesslike and damaging to the reputation of the entire industry.
Refrain from recruiting employees for the purpose of obtaining trade secrets or contracts.